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Consumer Relations Coordinator - New York, USA


Consumer Support

  • Answer inbound telephone, email, and postal requests for assistance from applicants, program graduates, and members of the public interested in information about our programs and services
  • Provide emotional support for program graduates during times of transition (family adjusting to a new assistance dog, bereavement after loss of a working dog, etc)
  • Provide internal or external referral, with appropriate case history as warranted, when assistance requested requires specific expertise for resolution.
  • Conduct in-depth file reviews and phone or video interviews of mobility and PTSD service dog applicants to assess needs in advance of selection committee review.
  • Process product orders from graduates for items available for sale through Consumer Services Office

Consumer Communications

  • In coordination with program management and marketing departments:
    • create and distribute periodic multimedia content that aligns with the mission of our organizations and provides high value to program graduates
    • build and maintain reference and referral library of topics most commonly asked by our applicants and program graduates

Education and Outreach

  • As directed by the Consumer Services Manager:
    • Educate the public and local businesses, universities, institutions, agencies, and other entities about assistance dogs and the rights of assistance dog handlers
    • Represent our organizations at national and international conferences and conventions, fostering relationships with potential new consumers/clients and other strategic partners.
    • Engage in targeted outreach initiatives to promote select aspects of our programs as part of our strategic growth plan.
    • Develop and distribute periodic education and marketing materials for agencies serving our consumers


-        3+ years’ experience as an assistance dog handler, assistance dog mobility instructor, or professional in the disability services industry strongly preferred. 

-        If an assistance dog handler, must represent the organization well as a team in public at all times.

-        Must be able to travel independently to national destinations, on average 3 times per year

-        Excellent interpersonal and communication skills including typing, computer and telephone to establish rapport with consumer communities.

-        Confident and engaging public speaker, capable of delivering a compelling message across a range of ages and educational/professional interests

-        Strong writing skills

-        Position is highly sensitive and requires impeccable personal and professional integrity and discretion.

-        Demonstrated capacity for organization, prioritization, management and efficiency in a dynamic environment.

-        Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.

-        Capable user of social media, including Facebook, Instagram, Twitter, email discussion groups, and other emerging platforms.

          Physical Demands:

          The employee is required to:

             -if applicable, travel independently and safely with his/her assistance dog.

             -stand, walk, push, pull, reach overhead, and bend to the floor

             -lift 25 pounds

             -exert up to 20 pounds of force occasionally

              -exert up to 10 pounds of force to move objects

            Reading and Writing Ability:

            If applicable, ability to read and write Grade 2 Braille as well as obtain and give      information via computer using accommodations such as “Jaws”, “Window Eyes”, or “Zoom Text” or comparable computer software.

            Hearing Acuity:

            -Ability to interact with staff and public in a formal way to perform tasks.

            Working Conditions:

            Employee is exposed to office environment which may include animal hair and dander.

              For more information please email Loretta@guidedog.org


Organisation: Guide Dog Foundation for the Blind/America’s Vetdogs

Closing date: 18th July 19