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Director of Canine Operations - Michigan, USA

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Unwavering commitment to quality programs and data-driven program evaluation.
  • Oversee Canine Health Services, Canine Care, and Canine Development operations, including Breeding and Puppy Development. 
  • Develop and implement continuous improvement processes throughout canine operations.
  • Ensure that canine health, care and development meet all internal quality standards and metrics to enable the fulfillment of the organization’s mission.
  • Insure the integration of volunteers for operational efficiencies and superior care and enrichment for all canines.
  • Oversee quality assurance for program puppies and training ready canines. 
  • Recruit, mentor, develop and manage a team of high-performing individuals to achieve strategic objectives for the present and future needs of the organization. 
  • Ensure canine care standards and practices are in compliance with all regulatory, licensing, and International Guide Dog Federation (IGDF) accreditation requirements.
  • Lead team members using a performance support process including goal setting, feedback and development.
  • Collaborate with leadership in Programs and Services to ensure that strategic goals are aligned, and initiatives support the overall strategic direction of the organization.
  • Support marketing and philanthropic events as needed.
  • Utilize data in order to make proactive changes in canine health, care, and development.
  • Perform other duties as assigned.

EDUCATION AND EXPERIENCE

Bachelor’s degree in business, management or related field required.  Five years experience in management required.  Previous experience managing multiple and/or large departments or programs preferred.  Experience as a qualified Guide Dog Mobility Instructor or Kennel Management at a service dog school recognized by the IGDF or ADI preferred.  Equivalent combinations of education and experience may be substituted for the degree requirement.

KNOWLEDGE, SKILLS AND ABILITIES

 

  • Ability to lead a team in managing, simultaneously, multiple projects and deadlines, and in creating a work environment that values quality improvement and which is recognized for a high level of organization, timeliness, cost-effectiveness, accuracy and results.
  • Excellent oral and written communication skills as well as strong organizational skills, and acuity with detail.
  • Ability to work in a fast-paced, deadline driven, changing environment, manage multiple demands, work well under pressure, and work independently.
  • Strong leadership and management skills, ability to create and execute strategic goals and objectives, set individual and team priorities and effectively monitor progress towards achievement.
  • Ability to work a flexible schedule that may include evenings/weekends.
  • Must be proficient in latest version of Microsoft Office products.
  • Must possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.
  • Must possess ability to evaluate, analyze and interpret data, define problems, analyze business issues and develop workable solutions.
  • Must be able to establish and maintain professional, productive and courteous interactions with employees that promote positive team work, as well as with volunteers, donors, clients, and all constituents of Leader Dog. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from others.
  • Must be comfortable with and willing to work around large dogs.
  • Must be willing to perform general public relations duties on behalf of Leader Dog (perform tours, answer general questions, be a professional and courteous representative of Leader Dog, etc.).
  • A valid driver’s license with no restrictions may be required.
  • The ability to travel independently locally and overnight as needed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email. 

 

Leader Dogs for the Blind reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position title as it deems necessary to meet the needs of its business.

 

Leader Dogs for the Blind is an at-will employer.  This means that the employment relationship may be ended at any time without notice by the employer or employee for any reason.  Neither this document, nor any manual issued by Leader Dogs for the Blind, is a contract of employment.

Closing date: 30th June 19

Email: andres.cuadrio@leaderdog.org

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