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Field Services Representative, Smithtown, NY, USA

Job Title:

Field Services Representative

Organisation Name:

Guide Dog Foundation for the Blind, Inc./ America’s VetDogs


371 E. Jericho Turnpike

Smithtown, NY 11787

Contact at organisation:



Commensurate with experience

Job Type:

Phone Number:

631 930-9033


Same as above


631 930-9009


New York



Postal Code:






Brief Job Description:


  • GDF/AVD Graduates - Responsible for managing and providing service to graduates through direct follow-up assistance within a regional territory.
  • GDF/AVD Applicants – Responsible for managing and providing assessment of applicants, within designated field zone, against GDF/AVD criteria for admission. Responsible for performing home training placements of assistance dogs and students.
  • Other
    • Promote GDF/AVD through agencies for the visually impaired, VI professionals and agencies that service US Military Veterans. Participates in the class program or home placements as needed.
    • As an Ambassador, represent GDF/AVD and support fund-raising and marketing initiatives in assigned region.


Job Description:



  • Performs “home training” placements of guide dogs and students.  This may be done in home setting or through and at a location such as a veteran’s facility or college.
  • Assist the Development and Marketing team with promoting GDF/AVD programs and services to potential applicants, donors and other supporters.
  • Interviews applicants and provides reports of interview to determine applicant status as well as successful matches to “class ready” dogs.
  • Communicates with the Consumer Services department and responds to requests for assistance from graduates.
  • Conducts effective graduate follow-up visits, graduate aftercare visits and agency contacts and maintains the prescribed reporting processes for each of these activities.
  • Trains dogs up to “class ready” status through prescribed Guide Dog Foundation and America’s VetDogs’ techniques.
  • Generates training progress reports on dogs in string, ensuring GDF/AVD standards are met.  In the case of receiving a “class ready” dog, Field Rep will continue documentation requirements.
  • Responsible for the physiological care of any dog assigned to the Field Rep.
  • Represents the Foundation inside and outside of the organization through speaking engagements, graduations, fund raising events, tours and conventions in a positive, professional manner.
  • Fills in on campus as required and performs special projects or tasks as assigned by the organization’s Directors.
  • Assists with out of state Puppy Department or Puppy Prison program as required.
  • Maintain updated knowledge of the dog and class training programs at GDF/AVD through the following methods
    • Ongoing participation in class programs
    • Attend Training department educational seminars when scheduled
    • Attend Field Service Representative meetings when held.

●     Undertakes other duties or projects, commensurate with skills and abilities.



  • Must have achieved certification in training guide dogs and instructing students (has worked 3 or more years in training assistance dogs and/or guide/service dog teams)
  • Authorized to work in the United States.
  • Flexibility with work hours and willing to undertake significant overnight travel- up to 50% of the time.
  • Excellent interpersonal, presentation and public speaking skills
  • Ability to identify and resolve problems in a timely manner, works with other to solve complex issues.
  • Self-starter with the ability to work independently and in a team environment.
  • Ability to communicate via voice mail and e-mail.  Able to perform basic word processing and spreadsheet tasks.

              Physical Demands:

-Must safely handle a variety of large breed dogs, weighing up to 85 pounds with varying strength and manageability.  Able to pick up a 70-85 dog in an emergency.  Able to withstand repetitive bending, stooping, kneeling and squatting.

              Visual Acuity:

-Near acuity and accommodation are required for ability to see and read

Dog’s reaction to environment and distractions, ability to watch student give commands, ability to read forms, documentation and computer screen.

Hearing Ability:

              -Ability to interact with dog, trainers, students and volunteers either in an informal way or giving formal instruction through seminar and training exercises.  Ability to hear above traffic and other outside noises.

Working Conditions:

              -The employee is subject to daily outside elements, traffic, subway, train station, and airport noise levels as well as inside kennel noise.  Employee is exposed to cleaning and antibacterial solutions in kennel.  Employee is also exposed to animal dander and hair in confined areas such as vans and kennels.








Posting Date:

March 17, 2021

Closing Date:

April 30, 2021