Text Size: SmallMediumLarge

Manager of Training - Michigan, USA

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manages canine training and works in collaboration with the Manager of Canine Quality Assurance to ensure dog evaluations within the training process meet all identified standards and criteria for a Leader Dog
  • Manages holdover and return dog processes. Utilizes data collected to increase continuous improvement measures.
  • Design,  implement and monitor effectiveness of new and alternative dog training techniques, policies, procedures and curriculum. 
  • Leads Team Supervisors to ensure instructors provide effective canine and client training resulting in quality client experiences.
  • Administers monthly team dog pickup process in collaboration with Breeding, Puppy Development, Canine Care and Team Supervisors.
  • Manages and tracks all training department metrics .
  • Prepares, provides and monitors canine handling policies, procedures and material for class and client education
  • Utilizes client feedback and survey data for continuous quality improvement.
  • Recruits, mentors, develops and successfully manages a high performing team. Demonstrates understanding and use of performance enhancement tools/methods. Develops necessary action plans to achieve success
  • Ensures supervisors and instructors support the use of the performance process including goal setting, performance reviews, feedback, and professional development. 
  • Designs, reviews and implements department standard operating procedures. Ensures staffing matrix and guide dog production for all programs for the fiscal year are accurate and on target. reports deviations from the strategic plan and develops action plans to course correct
  • Assigns and attends marketing and philanthropic events where appropriate
  • Performs other duties as assigned.

 

EDUCATION AND EXPERIENCE

Bachelor’s degree plus a minimum of 5 years of related experience as a qualified Guide Dog Mobility Instructor from a school recognized by IGDF.  Prior supervisory experience preferred.  Additional years of experience may be substituted for the university requirement.

 

KNOWLEDGE, SKILLS AND ABILITIES

 

  • Must have the ability to develop alternative curriculum, oversee a training program and processes, analyze its effectiveness and implement necessary ongoing quality checks and improvements.
  • Unwavering commitment to quality programs and data driven program evaluation.
  • Must have strong knowledge of and experience in the principles, practices and techniques of guide dog training and/or orientation and mobility instruction.
  • Must be proficient in latest version of Microsoft Office products.
  • Must be able to provide regular, quality and direct feedback to training team members in all phases of their training.
  • Must be able to analyze training effectiveness and customer satisfaction and implement ongoing process and quality improvements to ensure consumer satisfaction.
  • This position may be required to be on campus when deemed necessary at the direction of management.
  • Must be able to work a flexible schedule that may include evenings/weekends.
  • Must have the ability to work well under pressure, handle multiple priorities and meet deadlines; must have the ability to work independently, be self-directed with little or no supervision.
  • Must possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.
  • Must possess a valid driver’s license and passport with no restrictions and the ability to travel as needed.
  • Must be comfortable with and willing to work around large dogs.
  • Must be willing to perform general public relations duties on behalf of Leader Dog (perform tours, answer general questions, be a professional and courteous representative of Leader Dog, etc.).
  • Must be able to establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with volunteers, donors, clients and all constituents of Leader Dog.  This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from others.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand, walk, bend, crouch, kneel and reach with hands and arms.  The employee frequently is required to climb or balance.  The employee is occasionally required to sit, use the phone, and drive.  The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception in order to effectively assess canine behavior, potential hazards, and safely monitor client and canine instruction.  Must be able to work outside in all weather conditions and walk distances consistent with training program needs for clients and dogs.

 

Leader Dogs for the Blind reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position title as it deems necessary to meet the needs of its business.

 

Leader Dogs for the Blind is an at-will employer.  This means that the employment relationship may be ended at any time without notice by the employer or employee for any reason.  Neither this document, nor any manual issued by Leader Dogs for the Blind, is a contract of employment.

Closing date: 30th June 19

Email: andres.cuadrio@leaderdog.org

 

« BACK TO INDEX